Method 1: Log in your account.

• You can log in to your Petsdd account to view order processing details.
• If you have a Shop App account, you can also log in to Shop App to check the order details

Method 2: You can track your order here by using information we sent to your email box.

• You will receive a tracking number for your order after processing (2 business days) via email. If this email has not arrived, please check your SPAM box. 
• If you have your tracking number already, just paste it into the box from our tracking page. 
• You may also reach out to our customer service team at help@petsdd.com for further assistance.

What do I do if my tracking number won't work?

• If your tracking number entered shows that it is currently unavailable, please don't worry, your order has been shipped out & Delivery Status should update within a few days.
• Tracking numbers will often only begin to become active when the item has arrived in the country of delivery.